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random mobile phone searches in Sydney

I understand the role of SMS messages in fanning the flames of the riot and reprisals in Sydney, but I wonder, isn't this going too far?

Jane, from Coogee, was surprised to find three police on her bus asking to inspect mobile phones. Each took a phone at random and scrolled through messages for five or ten minutes. Everyone obeyed. "The people were perfectly friendly about it," she said. "I thought it was a bit weird and a breach of privacy. But I didn't say anything. Nobody did."
[Australians are an obedient people - but for how long?, Sydney Morning Herald, 19 December 2005]

the ugliness of certain crowds

I have at times thought that flash mobs were more about people desperately trying to find a use for new technology than anything else. Now I wonder how long the innocent random chaos of the flash mob phenomenon will persist, now that there's been a foreshadowing of what a flash mob with a passionate purpose can cause.

Yesterday's race riots in Cronulla, Sydney - which spread to other suburbs such as Maroubra (close to where I work), Brighton le Sands and Rockdale and Tempe  (close to where I live) were fuelled partly by broadcast sms messages, emails and discussions on electronic forums. Of course, the role of this technology is very minor compared with the mainstream media, particularly the Daily Telegraph and talk back radio, the influence of alcohol and the usually buried but ever-simmering racial tensions in Australian society (in saying  this, I am in disagreement with our Prime Minister). I think that Australia has real racial problems, but then I think most places in the world do, it's just the problems aren't as obvious where the population is more homogenous.

A mob of 5000 is very substantial, but bear in mind that the population of Sydney is over 4 million. It looked huge on the TV, and it has shocked me and everybody else whom I've spoken to about it - but nobody has been very surprised that it happened. I wonder if there were many people who just wanted to make a non-violent but assertive stand to "reclaim the beach", as it seemed to be at the beginning, before it got out out of hand and the crowd took on an ugly life of its own. I don't excuse them, I'm sure that most knew that there was an extremely high likelihood that such a mass gathering could degenerate into violence, even if they weren't planning on throwing the first punch.

Given how much people like to talk about the wisdom of crowds, and the power of folksomonies, it's interesting to see such a graphic illustration that sometimes crowds are very destructive things. This isn't to attack the legitimacy of the whole concept, just to point out that it is not an absolute. Sometimes the crowds are wrong and sometimes they should be avoided.

Currently playing in iTunes: Jets by Decoder Ring

to run ahead

I'm sorry for not replying earlier to the comments on my previous post. I've been wanting to, but then some other things happened. Enough time has passed and this comment has lengthened to the extent that it might as well be another post.

CW: I almost wrote something in my final paragraph about the presentation which you did last week. As an illustration of a good thing. People who are enthusiastic and try to educate and get people excited about using these services are of are absolutely vital to the profession. This opinion is so widespread amongst librarian bloggers that it barely needs saying, but I want to say it anyway. On the other hand, I'm more interested a point that is slightly more controversial. I think that we also need the contrary voices. It should be ok to be sceptical without being called obstructionist or luddite. It should  be ok to say, "Yes, but what about this problem?" This dialogue can be extremely difficult, but it has to happen. I'm learning in my new job is that when implementing new technology in the workplace, the technology is the easier stuff (even when it's being very difficult). The harder stuff is working with people to accept and actually support the changes. A part of me would like to run ahead and be in the revolution, leaving these slow coaches behind - but that's neither possible nor desirable for me. So I decide that I might as well welcome this challenge, knowing that this collaboration will make the final result more solid and better supported in the workplace - and probably prevent me from making some dreadful mistakes.

Please excuse this American western pioneer analogy. Like an annoying song, it won't leave my head until I've written it down. There are some people are make good scouts, they're quick and they can explore these strange new lands we're heading into, understand what's going on and then communicate this to the rest of us. Other people are better at maintaining the wagons and the horses and keeping everything alive and moving - albeit much slower than the scouts. Others are more in touch with the past than the future - their role is to remind us of who we are and how we came to be in this situation. ((I wouldn't be able to say which I would be, maybe a hybrid, like a short-range scout)) Problems only happen when somebody decides that their role is the most important. At one extreme is deciding that the scouts should stop their scouting and be forced to do all their work around the camps, that the future doesn't matter any more. The other extreme is the scouts declaring that everybody should be just like them, ditch the wagons and sprint into the wilderness where the promised land awaits, ready to solve all their problems.

Angel: Like you, I never planned on writing another post about this, but it just happened. Your point about Generation X as a bridge generation was very well made. Of course, it's a given that any statement about generational differences involves over generalizations - but that doesn't mean the topic should be taboo. I had been wondering if this web 2.0 backlash might be more of a Generation X reaction - we were fairly cynical to start with. Then came the dot com bubble and crash - and we now we are seeing similarities between the hype from the late 1990s and Web 2.0, and this worries us.

Walt: Thanks for your comment. Speaking for myself, I think that my positions have become less confrontational as this discussion has continued here and in other places. From sarcastic satire, to a serious rant to why can't we all just get along? My views are often a moving target. That's why I'm better off blogging. I imagine if I wrote a book, my thoughts at the end of the process would be totally different from what I was thinking at the beginning.

my first phish email

I received my very first phish email. Here's how it went (and I had to retype this, because the text was actually an image):

During our regular accounts verification, it has come to our attention that your account details might be out of date or incomplete. This irregularity must be fixed by logging on to your * [I'm not naming the financial institution] Online Access account. This procedure is performed one time only and it does not require further actions on the customer side. After the account has been confirmed by logging in, your regular daily actions on * website can be continued. Follow the link below to login:

[realistic looking URL]

In our efforts to offer a competitive service and maintain a reliable database server, we are performing a regular monthly update on every account enrolled with us.

This is an automated message , no reply or confirmation is required on the customer side.

© FI. Use of the information contained on this page is governed by Australian law.

The design of the email was totally convincing - it could have been written from the FI's style guide. For a half a second I thought about going along with it, after all I have changed my address and have been meaning to tell them about this for some time. Then I remembered the golden rule against phishing: financial institutions never send these emails to their customers.

I rang them and they confirmed that they hadn't sent it. So I forwarded the email to their security section and reported the email to Google as well (Gmail has a report phishing option).

Just last night I had been reading about spear-phishing, where particular individuals are targetted because of the wealth or information which they possess. I'm doubting that spear-phishers would ever go after me, which is just as well, because regular phishing is annoying enough.

why I don't like these labels

Let's ignore the Web and Library 2.0 labels for just a moment. If I think about the individual applications and services which tend to be associated with this technology, I can say that like Fiona on her Blisspix blog, I use a lot of them and generally appreciate what they can do.

My main issue is with the 2.0 labels themselves. Why is it necessary to lump all these disparate things together? After all many of them pre-date the popularity of the 2.0 labels and they did ok before this started. I think being labelled with a contrived 2.0 term actually detracts from what each one of these ideas has to offer.

What I really object to is the language suggesting that Web 2.0 (or Library 2.0) is a revolution which people must either believe in entirely or be a clueless luddite. No, I would rather pick and choose. After all, isn't that one of the common threads in all this technology - empowering people to pick and choose?

The interesting thing about the Web 2.0 backlash is that it's not coming so much from people like Michael Gorman. It's from people who know and use the technology, and are sick of the hype and enjoy a bit of a laugh. Will the backlash take hold? I'm doubting it because when evangelists and cynics clash, the evangelists eventually win because the cynics get bored and move on to question something else. But even so, Web 2.0 will eventually run its course. When it does, Library 2.0 is going to look ridiculously 2005 and librarians will look daggy (definition for people who aren't Australians) for embracing it. ~

Marketing libraries is important and necessary - but this Library 2.0 concept is the wrong message at the wrong time.

Just to make it absolutely clear, I don't hate all things associated with Library 2.0, just the term itself. When librarians implement things commonly under this banner, it is usually a good thing - for the library and its users. It's just got the wrong name - actually any name at all causes more harm than good.

Currently playing in iTunes: A punchup at a wedding by Radiohead

Hipe!3.0 - another Web 2.0 product which will change your life

I have discovered the most amazing Web 2.0 product. To quote from their website:

Hipe!TM, www.hipe.com.au is an essential tool for our Web 2.0 era. There are lots of buzzwords going around. Hipe!3.0 TMallows you to work out what is hot from what is what is just hot air. It is an automated rating system for Web 2.0

It allows you to be an early adopter on the cutting edge, while using the wisdom of crowds to warn you away from the turkeys.

Look up any Web 2.0 product and it will be given one of these three ratings:

  • 1.0 Old - this is old news, you wouldn't want to be seen dead talking about this
  • 2.0 Hot - this is the sweet spot where you want to be!
  • 3.0 Hipe!

Hipe

There's an extra service for premium members, the Hipe!WordsTM Firefox plug-in. This filters out all the Hipe!WordsTM, converting them all into smiley faces. I have to say, the results were interesting for some of the pages I tested this on. I might need to adjust the sensitivity of the filter.

Another interesting thing about Hipe!3.0TM is that in addition to accepting PayPal, they accept payment in iTunes Music Store vouchers.

(update: This has never happened to me before, the explodedlibrary must have generated its own mini-Slashdot effect. The hipe.com.au site is having some scalability issues right now with all the increased interest, but I'm sure that this is just a temporary glitch)

Currently playing in iTunes: Difficult by Design by Kylie Minogue

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